body.chats-open{--in-bg:#0d0d0f;--in-panel:#171719;--in-raised:#222225;--in-line:#353337;--in-text:#f0eee8;--in-muted:#aaa69e;--in-accent:#c9a55b;--in-deep-accent:#67502a;background:var(--in-bg)}
body.chats-open .main,body.chats-open .topbar,body.chats-open .sidebar{background:var(--in-bg);color:var(--in-text)}body.chats-open .nav-item.active{background:#30291c;color:#ead5a9;border-color:var(--in-accent)}body.chats-open .crm-shell{height:100dvh}body.chats-open .main{height:100dvh;overflow:hidden}body.chats-open{overflow:hidden}
#chatsView{height:calc(100dvh - 64px);padding:16px 18px 18px;overflow:hidden;display:flex;flex-direction:column;gap:11px;min-height:0;background:var(--in-bg);color:var(--in-text)}#chatsView.hidden{display:none}.chat-page-head{padding:0!important;margin:0!important;min-height:48px;align-items:center;flex-shrink:0}.chat-page-head .eyebrow{font-size:9px;letter-spacing:1px;color:var(--in-accent);margin-bottom:3px}.chat-page-head h1{font-size:25px;line-height:1.4}.chat-page-head p:not(.eyebrow){font-size:10px;color:var(--in-muted);margin:2px 0 0}.chat-head-actions{gap:6px;align-items:center;flex-wrap:wrap}.chat-head-actions .refresh-btn{padding:7px 10px;font-size:10px;background:#202022;border-color:var(--in-line);color:var(--in-text)}.chat-head-actions .connection-pill{font-size:9px;background:#1a2630;color:#b5c5c6}.chat-page-head+.form-status:empty{display:none}#metaSyncStatus{margin:0;font-size:10px;flex-shrink:0}#metaSyncStatus:empty{display:none}
#chatsView .chat-workspace{display:grid;grid-template-columns:265px minmax(320px,1fr) 270px;gap:10px;min-height:0;flex:1;height:auto;overflow:hidden;align-items:stretch}.chat-list-panel,.chat-main-panel,.inbox-customer-panel{background:var(--in-panel);border:1px solid var(--in-line);border-radius:12px;overflow:hidden;min-height:0;min-width:0;box-shadow:none}.chat-list-panel{display:flex;flex-direction:column}.inbox-list-heading{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--in-line);padding:14px}.inbox-list-heading h2{font-size:20px;margin:0}.inbox-list-heading>span{font-size:11px;color:var(--in-accent)}.chat-list-toolbar{padding:12px}.chat-list-toolbar input{background:#111113;border-color:var(--in-line);color:var(--in-text);font-size:12px;min-width:0}.chat-filter-row{display:flex;gap:5px;padding:0 12px 10px;flex-shrink:0}.chat-filter{flex:1;border:1px solid var(--in-line);border-radius:6px;font-size:10px;padding:8px 4px;background:#202022;color:var(--in-muted);white-space:nowrap}.chat-filter.active{color:#ecd8ad;background:#332b1c;border-color:var(--in-accent)}#inboxMoreFilter{margin:0 12px 10px;width:calc(100% - 24px);font-size:10px;padding:7px;background:#111113;color:var(--in-muted);border:1px solid var(--in-line);border-radius:5px}
#chatChannelHealth{display:grid;grid-template-columns:repeat(4,1fr);gap:4px;padding:0 10px 10px;margin:0;flex-shrink:0}#chatChannelHealth button{min-width:0;padding:7px 2px;border:1px solid var(--in-line);background:#111113;border-radius:6px;color:var(--in-muted);font-size:9px;cursor:pointer;box-shadow:none}#chatChannelHealth button.active{border-color:var(--in-accent);background:#30291c;color:#ecd8ad}#chatChannelHealth small{display:none}#chatChannelHealth .channel-chip{font-size:8px;padding:0;background:none;border:0}#chatChannelHealth .channel-whatsapp{color:#69d998}#chatChannelHealth .channel-messenger{color:#78b2ff}#chatChannelHealth .channel-instagram{color:#f3a5cf}
.chat-conversation-list{flex:1;overflow-y:auto;min-height:0;padding:0 7px 9px;scrollbar-width:thin;scrollbar-color:#554b38 transparent}.chat-conversation{background:transparent;border:1px solid transparent;border-bottom-color:#303033;border-radius:7px;padding:13px 8px;margin:0 0 4px;color:var(--in-text);width:100%;text-align:start}.chat-conversation:hover{background:#242321}.chat-conversation.active{background:#30291c;border-color:var(--in-accent)}.chat-conversation-top{align-items:flex-start;gap:6px}.chat-conversation-top strong{font-size:12px;line-height:1.7}.chat-conversation-top time{font-size:8px;color:var(--in-muted);white-space:nowrap}.chat-conversation-mid{gap:5px;flex-wrap:wrap;margin:5px 0}.chat-conversation-mid .channel-chip{font-size:8px;padding:2px 5px}.chat-review-dot{font-size:8px;color:#d0b575}.chat-conversation-bottom span{font-size:10px;color:#b6b1a8;line-height:1.7}.chat-conversation-bottom b{background:var(--in-accent);color:#17140d;min-width:20px;height:20px;font-size:10px;display:grid;place-items:center}.inbox-list-state{color:#cbb47c;font-size:8px}.inbox-list-state[data-state=needs_reply]{color:#f4b5b5}.inbox-list-state[data-state=waiting_customer]{color:#9fc1e3}.inbox-list-state[data-state=resolved]{color:#99c5b2}
.chat-main-panel{display:flex;flex-direction:column}.chat-active-panel{display:flex;flex:1;flex-direction:column;min-height:0;overflow:hidden}.chat-thread-head{background:#171719;border-color:var(--in-line);padding:13px 14px;gap:9px;flex-wrap:wrap;flex-shrink:0}.chat-contact-line{gap:9px;flex-wrap:wrap}.chat-contact-line strong{font-size:17px}.chat-thread-head small{font-size:9px;color:var(--in-muted)}.chat-thread-actions{gap:5px;display:flex;align-items:center;flex-wrap:wrap}.chat-thread-actions .btn{padding:7px 8px;font-size:9px;color:#e6c98b;background:#292419;border-color:#736039}.chat-thread-actions .icon-btn{background:#242322;color:#ddc58f;border-color:var(--in-line);width:30px;height:30px}.chat-thread-actions .data-quality{font-size:8px;background:#292827;color:#c9c4bb}.inbox-review-bar{flex-shrink:0;display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:9px 13px;border-bottom:1px solid #443a29;background:#242017;font-size:9px}.inbox-review-bar>span{padding:4px 6px;border:1px solid #74613b;border-radius:4px;color:#e9d199}.inbox-review-bar strong{font-size:9px;font-weight:400;color:#b9b3a7}.inbox-review-bar>button{margin-inline-start:auto;background:#45391f;border:1px solid #9d8045;color:#f3e5c9;border-radius:5px;font:inherit;padding:6px 9px;cursor:pointer}
.chat-messages{flex:1;min-height:0;overflow-y:auto;padding:20px 16px;background:#101011;scrollbar-width:thin;scrollbar-color:#554b38 transparent}.chat-bubble-row{margin-bottom:16px}.chat-bubble{max-width:88%;background:#262628;border:1px solid #3b3a3c;color:var(--in-text);border-radius:13px;padding:10px 12px;box-shadow:none}.outgoing .chat-bubble{background:#554322;border-color:#887044;color:#f5eddb}.chat-bubble-text{font-size:12px;line-height:1.9}.chat-bubble-meta{font-size:8px;color:#b9b5ad;line-height:1.8;margin-top:7px}.outgoing .chat-bubble-meta{color:#d9cbaa}.chat-media{margin-top:8px;max-width:100%}.chat-media img{max-width:100%;max-height:270px;border-radius:8px;display:block;object-fit:contain}.chat-media audio{max-width:100%;width:280px;height:38px;color-scheme:dark}.chat-media video{max-width:100%;max-height:280px}.chat-media-button{font-size:10px;border:1px solid #88744e;background:#2e281d;color:#e4d1ab;border-radius:5px;padding:8px;cursor:pointer}.chat-media-fallback{font-size:9px;color:#ccb88e;display:block;margin-top:5px}.chat-composer{padding:11px;background:#19191b;border-color:var(--in-line);display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;flex-shrink:0}.chat-composer textarea{min-height:48px;max-height:105px;resize:vertical;padding:12px;background:#111113;color:var(--in-text);border-color:#484238;line-height:1.7;font-size:12px}.chat-composer .btn.primary{background:var(--in-accent);color:#201a0f;border:0;padding:8px 15px}.chat-attachment-row{grid-column:1/-1;display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:8px;margin:0}.chat-attach-button{color:#d9ba79;font-size:10px;cursor:pointer}.chat-attachment-row>span{font-size:8px;color:var(--in-muted)}#chatSendStatus,#taskerReplyHint{grid-column:1/-1;font-size:9px;margin:0;line-height:1.7}.chat-empty-state{flex:1;background:#111113;color:var(--in-muted)}.chat-empty-state strong{color:#ddbd7b}
.inbox-customer-panel{overflow-y:auto;scrollbar-width:thin;scrollbar-color:#554b38 transparent}.inbox-context-heading{display:flex;align-items:center;justify-content:space-between;padding:14px;border-bottom:1px solid var(--in-line);font-weight:600;font-size:14px}.inbox-context-dot{color:var(--in-accent);font-size:17px}.inbox-customer-summary{padding:18px 14px;text-align:center;border-bottom:1px solid var(--in-line)}.inbox-person-avatar{display:grid;place-items:center;margin:auto;width:58px;height:58px;background:#5a4828;border:1px solid #c9a55b;border-radius:50%;font-size:26px;color:#f2e3c4}.inbox-customer-summary h3{font-size:17px;line-height:1.8;margin:8px 0 2px}.inbox-customer-summary bdi{display:block;font-size:11px;line-height:1.9;overflow-wrap:anywhere}.inbox-customer-summary>small{font-size:9px;color:var(--in-muted)}.inbox-card{padding:16px 13px;border-bottom:1px solid var(--in-line)}.inbox-card strong{font-size:11px}.inbox-section-title{display:flex;justify-content:space-between;align-items:center;gap:7px;margin-bottom:10px}.inbox-section-title h4{font-size:13px;margin:0}.inbox-section-title small{font-size:10px;color:var(--in-accent)}.inbox-card select{width:100%;background:#101012;color:var(--in-text);border:1px solid var(--in-line);border-radius:5px;padding:8px;font-size:10px}.inbox-vehicle-image{width:100%;height:125px;object-fit:cover;border-radius:7px;margin-top:9px}.inbox-photo-credit{display:block;color:#a9a298;font-size:8px;line-height:1.8;text-decoration:none}.inbox-card dl{display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px;font-size:9px;line-height:1.8;margin:11px 0 0}.inbox-card dt{color:var(--in-muted)}.inbox-card dd{margin:0;overflow-wrap:anywhere}.inbox-car-placeholder{display:grid;place-items:center;height:100px;font-size:45px;color:#7a6947;background:#121214;margin:10px 0;border-radius:7px}.inbox-help{font-size:10px;line-height:1.9;color:#b3ada3;margin:8px 0}.inbox-link{font:inherit;font-size:10px;display:block;margin-top:10px;border:0;background:transparent;color:#d4b16a;cursor:pointer;padding:0;line-height:1.8}.inbox-ticket{width:100%;font:inherit;text-align:start;border:1px solid #484137;background:#202022;color:var(--in-text);padding:10px;border-radius:7px;margin:0 0 7px;cursor:pointer}.inbox-ticket.linked{border-color:#c9a55b;background:#30291e}.inbox-ticket span{font-size:10px;line-height:1.8}.inbox-ticket b{color:#d8b976}.inbox-ticket small{display:block;margin-top:5px;color:#b6afa1;font-size:9px}.inbox-ticket .overdue{color:#e9a3a3}.inbox-ticket em{display:block;font-style:normal;font-size:8px;color:#d8b976;margin-top:5px}.inbox-history>div:not(.inbox-section-title){position:relative;padding:0 12px 12px 0;border-inline-start:1px solid #544b3c}.inbox-history small{font-size:8px;color:#aaa69e}.inbox-history strong{font-size:9px;display:block;line-height:1.8}.inbox-history p{font-size:9px;color:#bdb8ae;margin:1px 0;line-height:1.8}.inbox-history-dot{position:absolute;inset-inline-start:-3px;top:4px;width:5px;height:5px;background:#c9a55b;border-radius:50%}.inbox-context-empty{padding:25px 15px;text-align:center;color:#aaa69e;font-size:12px;line-height:1.9}.inbox-context-empty button{font:inherit;display:block;margin:10px auto;color:#ddbd7c;background:transparent;border:1px solid #75613a;padding:7px 12px;border-radius:5px}
.inbox-work-modal .modal-card{background:#171719;color:#f0eee8;max-width:750px;border-color:#484137}.inbox-work-modal .modal-head{background:#212022;border-color:#484137}.inbox-work-modal .modal-head h2{font-size:19px}.inbox-work-modal .modal-head small{color:#c9a55b}.inbox-work-form{padding:20px;overflow:auto}.inbox-work-form>label{display:grid;gap:7px;font-size:11px}.inbox-work-form input,.inbox-work-form select{background:#111113;color:#ece7dd;border-color:#4b453b;width:100%;padding:10px;font-size:12px}.inbox-work-form .form-grid{padding:15px 0;gap:12px}.inbox-work-form .form-grid label{font-size:11px}.inbox-work-form>strong{display:block;padding:8px 0;color:#ddc18a;font-size:13px}.inbox-check{display:flex!important;align-items:center!important}.inbox-check input{width:15px}.inbox-work-form .btn.primary{background:#c9a55b;color:#1c170e}.inbox-work-form #inboxWorkStatus{font-size:11px;line-height:1.8;color:#bcb6aa}.inbox-work-form .error{color:#f1b0b0!important}#inboxCustomerResults button{display:grid;gap:4px;width:100%;text-align:start;background:#262628;border:1px solid #534a3b;color:#e3dcd1;border-radius:6px;padding:10px;margin:6px 0;cursor:pointer}#inboxCustomerResults small,#inboxCustomerResults bdi{font-size:10px;color:#b8ae9b}
@media(min-width:1650px){#chatsView .chat-workspace{grid-template-columns:310px minmax(400px,1fr) 310px}.chat-bubble-text{font-size:14px}.chat-thread-actions .btn{font-size:11px}.chat-conversation-top strong{font-size:14px}}
@media(max-width:1200px){#chatsView .chat-workspace{grid-template-columns:230px minmax(300px,1fr) 235px;gap:7px}#chatsView{padding:12px}.chat-thread-head{padding:10px}.chat-contact-line strong{font-size:15px}.chat-thread-actions .btn{font-size:8px;padding:6px}.chat-head-actions .connection-pill{display:none}.chat-head-actions .refresh-btn{font-size:8px}}
@media(max-width:1050px){#chatsView .chat-workspace{grid-template-columns:230px minmax(0,1fr)}.inbox-customer-panel{display:none}.chat-thread-actions{width:100%}.chat-page-head p:not(.eyebrow){display:none}}
@media(max-width:760px){body.chats-open .crm-shell,body.chats-open .main{height:100dvh}#chatsView{height:calc(100dvh - 64px);padding:8px}.chat-page-head{min-height:35px}.chat-page-head h1{font-size:19px}.chat-page-head .eyebrow{display:none}.chat-head-actions .refresh-btn{padding:6px}#olderMetaChatsBtn{display:none!important}#chatsView .chat-workspace{display:flex;gap:0}#chatsView .chat-list-panel{width:100%}#chatsView .chat-main-panel{display:none;width:100%}#chatsView .chat-workspace.has-conversation .chat-list-panel{display:none}#chatsView .chat-workspace.has-conversation .chat-main-panel{display:flex}.chat-bubble-text{font-size:13px}.chat-thread-head{padding:11px}.chat-thread-actions .btn{font-size:10px}.chat-composer textarea{font-size:13px}.inbox-review-bar{font-size:10px}.inbox-work-form .form-grid{grid-template-columns:1fr}.inbox-work-form{padding:16px}}

.inbox-show-context,.inbox-hide-context{display:none!important}
@media(max-width:1050px){#chatWorkspace{position:relative}.inbox-show-context{display:inline-flex!important}.inbox-hide-context{display:block!important;margin:8px 8px 0 0}.inbox-context-open .inbox-customer-panel{display:block;position:absolute;inset:0;z-index:30;background:#171719;box-shadow:0 0 0 2000px #0008}.inbox-context-open .inbox-customer-panel{max-width:380px;margin-inline-start:auto}.inbox-context-open .inbox-customer-panel #inboxContext{overflow:auto}}

#chatsView #chatChannelHealth button{padding:7px 2px;gap:2px;font-size:9px}#chatsView #chatChannelHealth button small{display:none}

.inbox-work-modal{color-scheme:dark}
.inbox-work-form textarea{background:#111113;color:#ece7dd;border:1px solid #4b453b;border-radius:6px;padding:10px;font:inherit;width:100%;resize:vertical;line-height:1.8}.inbox-work-form label{display:grid;gap:7px;font-size:11px}.inbox-work-form input:focus,.inbox-work-form select:focus,.inbox-work-form textarea:focus{outline:2px solid #c9a55b66;border-color:#c9a55b}.inbox-customer-edit{margin:12px auto 0;background:#30291c;border:1px solid #867044;border-radius:6px;padding:7px 10px;color:#ebd29e}.inbox-identity-match{width:100%;display:block;text-align:start;margin-top:10px;padding:8px;background:#24221c;border:1px solid #77623b;border-radius:6px;color:#dec38c;font:inherit;font-size:11px;cursor:pointer}.inbox-identity-match small{display:block;font-size:9px;margin-top:4px}.inbox-contact-hints{max-height:180px;overflow:auto;margin:10px 0}.inbox-contact-hint{border-inline-start:2px solid #7a6339;padding:7px 10px;margin:6px 0;background:#201e19}.inbox-contact-hint small,.inbox-contact-hint strong,.inbox-contact-hint span{display:block;font-size:10px;line-height:1.9}.inbox-contact-hint small{color:#aaa69e}.inbox-contact-hint span{color:#d6b877}.inbox-editor-section{padding:14px 0;border-top:1px solid #3b3730}.inbox-editor-section .inbox-link{margin:0}.inbox-existing-phones{display:flex;gap:6px;flex-wrap:wrap}.inbox-existing-phones span{font-size:11px;padding:6px 9px;border:1px solid #514a3c;border-radius:5px;margin-bottom:9px}.inbox-phone-row{display:grid;grid-template-columns:minmax(0,1fr) auto 30px;gap:10px;align-items:center;margin-bottom:10px}.inbox-phone-row .inbox-check{font-size:10px;gap:5px}.inbox-phone-row .inbox-check input{width:15px}.inbox-vehicle-fields{margin:0 0 12px;border:1px solid #4f4533;border-radius:8px;padding:0 12px 12px}.inbox-vehicle-fields legend{font-size:11px;color:#dfbd7b;padding:0 6px}.inbox-vehicle-fields .form-grid{margin:0;padding:8px 0}.inbox-editor-actions{display:flex;gap:10px;flex-wrap:wrap}.inbox-match-results{font-size:11px;line-height:1.9;max-height:230px;overflow:auto}.inbox-match-results p{color:#dfbd7b}.inbox-match-results button{display:grid;gap:4px;width:100%;text-align:start;background:#28241c;border:1px solid #70603f;color:#e6dac2;padding:10px;margin-bottom:6px;border-radius:6px;cursor:pointer;font:inherit}.inbox-match-results small,.inbox-match-results bdi{font-size:10px;color:#bab1a0}.inbox-match-results span{color:#dabc7e;font-size:10px}#icStatus{font-size:11px;line-height:1.8;color:#bbb2a2}#icStatus.error{color:#f1b0b0}

body.chats-open{--accent:#c9a55b;--accent2:#e1c68a;--line:#353337}body.chats-open .nav-item.active{box-shadow:none;border-inline-end:2px solid #c9a55b}body.chats-open .nav-item.active:before{background:#c9a55b}.chat-conversation-list{overflow-x:hidden}.chat-conversation-top strong{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-conversation-bottom{min-width:0}.chat-conversation-bottom>span{min-width:0;flex:1;display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.chat-empty-state{display:flex;flex-direction:column;justify-content:center;align-items:center;gap:12px;min-height:0;width:100%;height:100%;padding:30px;text-align:center}.chat-empty-state strong{font-size:21px}.chat-empty-state span{max-width:270px;font-size:12px;line-height:1.9}.inbox-context-empty strong{color:#ddbd7b;font-size:15px}.inbox-context-empty p{font-size:11px;line-height:1.9}